FishAndSave Helpful Information And Support

Our help section is designed to help you navigate our sight as easily as possible! Please choose from the selections above or below to help you find an answer to your problem.

Need Help? Contact Us.

Shipping, Delivery, Returns & Refunds

For Returns or Refunds

Visit our Refunds and Returns

U.S. Shipping Rates & Transit Times
Orders are generally processed within 2 business days. Shipping transit times are normally 2-7 days depending on your location and the shipping method. Orders are shipped via FedEx, UPS or USPS at our discretion.

Tracking Your Shipment
All orders shipped will include a tracking number when available. You will receive the tracking number in the order shipment confirmation. You can also find the tracking number by logging into your account and viewing the order. You should also be able to paste the tracking into Google to find the relative results.

Lost, Late or Damaged Shipping

Lost or Late Shipments: Your tracking information shows that your package was delivered, but you can't find it:

  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery
  • Wait until the end of the next day as sometimes packages can show as delivered while still in transit

If the tracking information doesn't appear to be updating correctly, please contact the carrier.

Damaged Shipments
If your order arrives damaged you may return it for full refund as stated in our Return Policy.

Shipping Carrier Contact Information
If you need to contact the carrier, you can use the following contact information:

Carrier  Phone                   Website
FedEx   1-800-463-3339   www.fedex.com
UPS      1-800-742-5877   www.ups.com
USPS    1-800-222-1811     www.usps.com

International Orders
We ship International orders using FedEx International Priority, USPS International Priority or USPS International First Class. We will notify you of the available shipping options and costs. Your order will be held pending approval of shipping cost. You will be responsible for any additional customs fees if applicable.

FishAndSave.com must declare the total order amount on all International orders using required customs forms.

Shipping time usually takes 3-8 days, depending on the method used; however some International destinations can take up to a month. It is the customer's responsibility to check with their countries customs for lost or delayed packages. Lost package claims can only be filed 45 days after shipping.

Please Note: We will pre-authorize your credit card an additional amount, depending on your country, to cover expected shipping costs. This is not an actual charge, only an authorization and will be adjusted to the correct amount when the order ships and your payment is processed. If the pre-authorized amount does not cover the shipping, we will create a second charge for the shipping and remove any additional charges from the order when we process it.

Frequently Asked Questions

100% Satisfaction Guarantee
You may return any purchased item for a full refund within 30 days for any reason. We will refund the full price of the returned item after we receive it. The product must be in its original condition. Return shipping costs can only be refunded on damaged products or items shipped in error by us.

Product Returns
Within 30 days of receipt of your order, you may return any item, in its original condition for a full refund. FishAndSave.com will only cover return shipping if the item is damaged or was shipped incorrectly.

Please Note: 
You must request and receive a Return Authorization prior to returning any item. Any items returned to FishAndSave without a prior Return Authorization will not be processed.

To process a Return, please CONTACT US and include your order number so we can send you a return shipping label.

Product Exchanges
We cannot process product exchanges. If you have found another item on our site that you would prefer over the one that you have already received, we ask that you place a separate order for the new item and that you return the unwanted item. Once we have received and processed the returned item, we will notify you via email of your refund. Please note that we can refund shipping costs only if the return was a result of our error.

Your Account and FishAndSave Rewards!

How to use your FishAndSave Rewards

Its easy! Simply log in, click REWARDS! at the top of the home page and click redeem rewards to get your cash. Grab the coupon code that you can apply to your cart and checkout.

Please note, we do not offer rewards to our wholesale customers at this time.

Account Login
You can log in to your account by clicking the My Account link at the top of any page and entering your email address and password. You will always be directed to a secure 256-bit SSL connection while in your account.

Password Problems
If you cannot remember your password or are having issues logging into your account, you can request to have your password changed by clicking the "Forgot your password?" link on the My Account login page. An email will be immediately sent to you to update your password.

Note: We do not have the ability to tell you what your current password is as all passwords are encrypted on our secure server and cannot be viewed by anyone.

Changing Your Email Address
There can only be one account per email address. If you have a new email address and need to update your account you have two choices. You can create a new account with your new email address. Or, you can email support@fishandsave.com and we will be happy to update your existing accounts email address.

Updating Your Shipping / Billing Address
If your shipping address has changed, you can update them by simply log into your account and click on "View Addresses" on the right hand side and then click the button at the top "Add Address." Shipping addresses can be updated in your cart at checkout.

Updating or Removing your Payment Information
For security purposes, we do not store our customers credit card information in our system.

Payments and Ordering

Accepted Payment Options
We accept most major payment methods including Visa, MasterCard, Discover, American Express & PayPal, Amazon Pay, Google Pay and many more.

Payment Authorization
When your order is submitted, the credit card payment is authorized for the full amount which may show up on your statement. This is not an actual charge. The payment will only be charged/captured when your order ships and the authorization will be removed. Please note that some banks will hold the authorization for up to 2 business days after the card is charged. If you see both the authorization and the capture and believe you were double charged, we encourage you to contact your bank to clarify the charges. We assure you that you will only be charged one time for the order.

Credit Card Verification
In the case where your billing/shipping address does not match the credit card provider and/or the CVV (security code) does not match, we may require that you verify the amount authorized prior to shipping.

Sales Tax
We do not collect sales tax for orders shipped outside Nevada.
Orders shipped within the State of Nevada will be charged the applicable sales tax as required by law.

Wholesale Discounts

If you are a Retailer, Reseller, Fishing Guide or Wholesaler ... If you have a large brick & mortar store, a small flea market stand or only sell online, we want to help. We offer HUGE discounts and liquidation prices on all of our products. Wholesale orders are always shipped free to U.S. customers and are backed by our unconditional 30 day satisfaction guarantee.

To learn more and apply for our Wholesale Program please click here to fill out our application. It only takes a few minutes and you will be able to start saving right away!

Please Note: Wholesale discounts may not apply to certain sales, special orders or custom orders.

 Product Listings

Current Inventory & Stock-Outs
Our current product inventory is displayed on our site for each product. The quantity available is live and accurate. We do not back order or custom order items.

Out of Stock Items
Our products move fast. Once an item is gone, we cannot guarantee if or when it will be restocked. If a product you are viewing is not currently available, you can have us notify you if we restock it. Simply click on the "Notify Me" button next to the product description and we will send you an email the moment the item is back in stock.

Product Descriptions

All items listed on our site are new unless otherwise stated. Some items may have missing or damaged packages (see below) but the product is new and is fully covered by our 30 day satisfaction guarantee.

Bulk Items: The item is new but does not include the original packaging and/or paperwork

Open Box: The item is new but has been previously opened and is 100% Satisfaction Guaranteed.

Refurb: The item may show slight imperfections but is 100% Satisfaction Guaranteed.

Damaged Packaging: The item is brand new but the package may be missing or damaged.

Pricing and Promotions

Pricing Policies
We strive to offer the best deals found anywhere. Our current prices are subject to change and they change frequently. Prices are only valid at the time of purchase.

Sales Prices & Discount Promotions
We may discount prices or offer special promotions for certain products at any time. These prices are only valid during the promotion and may not be honored once the promotion ends. Prices shown on the website will reflect the current special or promotion. No further discounts will be included. Certain products such as Daily Deals, Price Drops, Clearance Items and Special Orders may be excluded from further promotional or sales pricing. Other restrictions may apply. We reserve the right to modify or change pricing at any time without notice.

Daily Deals
Every day we choose a selection of products and discount them with great savings. These prices are only available during that day and while supplies last. Click here to view our current daily specials or to sign up for our daily specials email.

Clearance Items
Items in our clearance section are priced to move quickly. The prices are only valid while supplies last or until they are removed from clearance. Click here to view the available clearance products currently in stock.

Price Matching
FishAndSave.com does not price match with other retailers, however we always welcome comments if you do find a product cheaper elsewhere as we will do our best to match or beat the price the next time we get the product in. We do not price match on our sales items if the items were purchased prior to the sale. If an item that was previously purchased goes on sale, you can return the items purchased within 30 days for a full refund.

Promo Codes
FishAndSave.com may choose to offer a special promotion code that can be entered prior to checkout. This code can be entered when viewing your current cart. When you enter a valid code, your cart will be updated to reflect the promotion. Promo codes may have an expiration date and/or a limit on the number of uses. Most promo codes can be used only one time prior to expiration.

Please note: Promo codes are usually not eligible on wholesale orders. Free shipping promo codes are only eligible for U.S. addresses.

Special Order Items
Special order items may delay shipping by an additional day. Wholesale discounts, Promo Codes and/or Sales prices may not apply to Special Order items unless specifically stated.

Privacy & Security

Privacy Policy
We respect your privacy and promise to never share your information, including email address, with anyone at any time.Click here to view our current Privacy Policy.

A Quick Note About Cookies
We only use non-identifying cookies that allow us to customize our site to your preferences and deliver features such as a more convenient shopping cart, quicker checkout and order tracking. If you decide to not use or reject any cookie from FishAndSave.com, you will still have full access and use of our website without some of the features that serve to make our site a better experience for you. For more information on cookies, please refer to our Privacy Policy above.

Data Security
We promise to protect your personal information. Any page at fishandsave.com that asks you for personal information will be encrypted and highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. All payment information is encrypted and sent to the card processor through an encrypted connection. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

Legal Notice
Click here to view our posted Legal Notice.

About FishAndSave

FishAndSave.com, previously GoFishin.com, has been selling online as a family business since 1997. We have surpassed 100,000 satisfied customers and have shipped to every state in the U.S. and over 75 countries.

We have accomplished this goal by providing:

Quality merchandise backed by our 100% Satisfaction GuaranteeThe best possible prices ... anywhere!An order accuracy/fill rate over 99.5%Process and shipping orders within 24 business hours100% commitment to customer service

Our motto is simple, "We are not happy until you are!"

FishAndSave.Com searches the globe for the best deals on quality fishing gear and brings them to you online. Since many of our items are limited quantity closeouts we list our "live" inventory numbers directly to you. You can order as many or as few items as you like. We encourage small orders. If you give us a try we know you will be back. FishAndSave.Com provides the best value anywhere!

The owners grew up fishing with their parents and grandparents. From blues and stripers in the Chesapeake Bay, joining their charter boat captain grandfather in Ft. Lauderdale, or steelhead, salmon and trout fishing in Oregon and California. We dedicate this business to those that introduced us to this beautiful and timeless original pastime. We consider our customers family and we are committed to do everything we can to help protect and promote fishing to your friends and loved ones.

Tight Lines!

FishAndSave

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